[ Support ]
Support
A print that won't develop, a bug, or an idea for a film? Most answers are below. If not, write to us. A real person reads every message.
What is free?
The Box 640 with Colour 640, for good. Its prints are saved in the print's own frame with "polakid.app" in the border. Every other camera, film and tool is there to look at; it opens with POLAKID Pro.
What does POLAKID Pro open?
All four cameras, every film, every frame without the mark, scans and book pages, ZINEKID printing and every font. Monthly, yearly (with 3 days free) or once for a lifetime. See the terms for how the plans renew.
How do I restore my purchase on a new iPhone?
Open POLAKID, tap the sliders at the top, then POLAKID Pro › Restore purchases. Use the same Apple Account you bought with.
How do I cancel my subscription?
In Settings › your name › Subscriptions › POLAKID. Cancel at least 24 hours before the period (or the free trial) ends. Deleting the app does not cancel it.
Why does my print take a while?
It develops like the real film: an integral print takes up to 10 seconds, colour first fading in from the blue-green veil. A peel-apart print from the Pack 78 starts when you tap it and takes up to 25 seconds.
Why is part of my picture soft?
The lens has a real depth of field. Set the focus to your subject with the focus slider, or, on the cameras with a rangefinder, with the split image in the finder until the two halves meet. iPhones with LiDAR measure the distance; other iPhones estimate it from the picture.
Can I use my prints commercially?
Yes. What you make is yours. See the terms for the details on fonts and papers.
Which devices does POLAKID run on?
iPhone with iOS 26 or later.
Write to us
Use the contact form or e-mail hallo@zenosystem.de. Tell us your iPhone model, the camera and film and, for a bug, what you tapped just before. We answer in English or German.